Customer Care

Shipping

Please allow 5-7 business days for order processing. All orders are shipped via UPS Ground. Free shipping on all orders $120+. You will receive a shipment confirmation email with UPS tracking number once the order has been processed. 

Local Pickup

For our local customers, you can also choose to PICKUP for free at Fokus Pilates Studio in Laguna Beach, CA. You will receive a notification on when your order is ready for pick up.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at slmdesigns@icloud.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please allow 5-10 business days to receive the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at slmdesigns@icloud.com.

Exchanges

We do not offer exchanges. If you have ordered the wrong size, please return the item and place a new order. If you have received a defective item, please contact us immediately. Please email slmdesigns@icloud.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Final Sale
Sale items and gift cards are final sale.